Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed.
Delivery usually within 7-14 business days. Could take up to 20 or more business days.You pay guaranteed landed cost at checkout; no additional fees are due upon delivery.Package is traceable and your shipping confirmation will include tracking information.Local carriers will do the final delivery.Cost based on size, weight, etc.Orders are insured for the full value of the shipment.
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier’s website.Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe. A calling card will be posted through your door to let you know this has been done.
4.SECURITY AND PRIVACY
During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions. We supply your information electronically to our couriers who need your details to deliver your orders
We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
This Website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.
When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.
This policy explains what cookies are, how we use them and how you can switch them off.
7.WHAT ARE COOKIES?
Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone). Cookies don’t store your personal details such as your credit card details, your name or your date of birth.
We do our best to ensure all of our customers enjoy a happy shopping experience. However occasionally you may need to return an item.
To return an item(s) contact us via “contact form” and our sales team will give you details.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.